Rightfully so. I'd be livid! I've never been impressed by the customer service at any big 4 dealership.
I was at a dealer not too long ago, well after the recall, that had two '07 14's sittin' on the floor uninspected (I asked). You'd think they'd be all over that sh*t. Can you imagine the lawsuit if someone's zx14 frame broke or CBR caught fire and they were injured or worse??? The dealers were/are obviously aware of these problems!
Gotta say the great experience I've had with the Duc dealer that sold me my zx10r has me, for the first time, considering a pasta rocket for my next scooter. Never thought I be thinking that.
Anyhow, look at the bright side, it's getting fixed before you or your new toy got hurt.
"Life should not be a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming "Wow! What a Ride!” HST